With close to a year since the start of the pandemic, we decided to check in with over 1,000 consumers and 600 customer service leaders across a range of industries hailing from the U.S., U.K., and Germany to find out what challenges are top of mind when managing a global customer service operation in 2021. In this webinar, speakers from Unbabel and Stella Connect by Medallia sit down to discuss the survey results on how customer service professionals are planning to handle their CS operations to provide a more consistent and unique customer experience and meet rising customer expectations across the globe this year.
Watch to learn more about:
- The reasons companies are increasing their 2021 budgets to continue to invest in customer service
- Why multilingual customer service keeps support leaders up at night and how they are handling this challenge
- How customer expectations have changed over the past year and what that means for 2021 and beyond
- The technologies and strategies companies are investing heavily in this year to gain a competitive advantage