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How To Deliver Always on Multilingual Customer Support At Scale

Concentrix and Unbabel partnered to win the Innovation In Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards.

Edmund Ovington and Concentrix’s Paula Kennedy to discuss how the partnership is transforming digital customer support and improving customer experience globally. With Unbabel’s AI-powered, human-refined translation solution, Concentrix has created multilingual hubs in low-cost, language-agnostic locations. The unique combination of machine learning and human expertise has driven new efficiencies in customer support while increasing access and quality globally.

Watch to learn more about:

  • Increased CSAT
  • Decreased customer service costs
  • Flexibility and scalability
  • Localized branding