Customer Heroes - PayPal's Blueprint for Creating a Global Support Team
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Balancing the Human and Automated Touch in Customer Support
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Customer Heroes - True Classic’s Tips to Increasing Customer Retention Rates
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Global Content Strategy Trends to Drive Growth and Revenue in 2023 With CMI
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Maintaining Excellent Customer Support Without Breaking the Bank
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LangOps Universe 2022
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Nespresso's Secret Brew to Building a Customer-Centric Business
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How to Navigate a Surge in Customer Support Requests
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How to Get CX Right and Drive Global Revenue Through Localized Content
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Nestlé's Technology Recipe to Delighting Customers
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Scaling Customer Experience Within eCommerce
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Speak the Language of your Global Customers
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LangOps Universe 2021
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How AI is assisting customer support
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From Localization to LangOps: A New Approach to Your Multilingual Customer Support Needs
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From Strategy to Execution: Maximizing the Performance of Your Customer Operations Team
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3 Key Strategies to Achieving High Growth with High Customer Satisfaction
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What’s Top of Mind for Global Customer Service Leaders in 2021
With close to a year since the start of the pandemic, we decided to check in with over 1,000 consumers and 600 customer service leaders across a range of industries hailing from the U.S., U.K., and Ge
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"Go global, serve local" - Unbabel + Google
Unbabel and Google partnered up to discuss multilingual support solutions that can positively impact your global growth and customer experience strategy, whether you’re expanding into new markets or s
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How To Deliver Always on Multilingual Customer Support At Scale
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