In today’s extremely competitive business environment, Customer Support and Customer Experience leaders need to be smart about digital transformation, quality and cost to scale. With a significant increase in customer support tickets this year, how are leading companies handling requests, while maintaining quality, a lean team and happy customers?
Join Unbabel’s CMO, Sophie Vu, and Kustomer’s VP of Marketing, Gabe Larsen, in an engaging discussion about the three key strategies CX leaders should adopt to achieve high growth with high customer satisfaction.
During this LinkedIn Live session you’ll learn:
- The various types of AI-powered technologies that support an omni-channel approach to CS
- How leading companies are removing operational friction and reducing backlogs
- How Customer Support leaders can increase customer satisfaction by leading with a customer-first strategy