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Tone of Voice in Customer Service | Understanding with Unbabel

Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty, so we’ve analyzed hundreds of written customer support messages to understand the best way to write to your customers.

In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy.


Illustration, Animation and Sound Design: Favo Studio


Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience.

About Unbabel

At Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.