Gartner: Hype Cycle for Customer Service and Support Technologies 2020

Download your copy to learn which Customer Service and Support technologies are worth the long-term investment.

What’s in the report?

With a continuous evolution of channels and digital interactions, today’s customer experience expectations are higher than ever before. The Hype Cycle will help CX and analytics leaders prioritize the investments needed to take customer experience goals to the next level, while keeping ROI a priority.

Take a deep dive on the top CX technologies to learn:

  • The specific technologies in the CSS space, such as AI, CRM, and data analytics
  • How to identify the various levels of maturity and adoption of CSS technologies
  • Key considerations you need to keep in mind when prioritizing technology investments
Gartner, Hype Cycle for Customer Service and SupportTechnologies, 2020, Published 5 August 2020, By Analysts Drew Kraus
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