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Financial Services 2023 Trends and Trajectory: Why Fintech Should Adopt Language Operations to Get Ahead of the Curve

Which trends will shape 2023’s financial landscape, and what role will language have to play? Discover why fintech should adopt language operations to stay on top.

Intercom Integrations for Translation: How Unbabel Delivers Seamless Multilingual Customer Support

Unbabel’s multilingual translation software integrates natively with Intercom so support agents can help customers in any language.

iGaming Market: How to Beat the Odds with Multilingual CX

Learn more about how iGaming brands are expanding into new global markets using human-refined AI for translations and localization.

Are Gen Z Gamers Cranking Up the CX Difficulty Level?

Gen Z gamers are more connected and tech-savvy than any age group before them. Learn how gaming companies can learn to speak their language and level up their CX.

The Impact of Language Operations on Improving CSAT Scores and Other Customer Support KPIs

KPIs are key to achieving business goals, but have you built language and language tools into your CSATs, NPS, and TAT metrics?

Cybercrime Customer Care: Deliver Multilingual Support in an Emergency

Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.

Greasing the Multilingual Marketing Wheels: How Global Brands Are Translating Content at Scale

Translating content is key for engaging global markets. Read examples of content translation at scale from Ooni Pizza Ovens, Anuvu and Mouser.

How to Improve CSAT Scores During Travel Surges

How can the travel industry handle surges while offering a consistent omnichannel CX? Unbabel’s Roxana Telescu shares three key tips at the World Aviation Festival.

Metaverse Gaming: Building an Immersive Customer Experience

Video games will fit right into the metaverse, but customer support and translation challenges will follow close behind. Here’s how gaming brands can stay prepared.

iGaming Expansion: Up Your Ante With a Multilingual Player Experience

Craft an expansion strategy that leverages language to attract, convert, and retain iGaming players with Phill Brougham’s talk at SBC Summit Barcelona 2022.

The Tour & Travel (Industry) Guide to Translating the Customer Journey

Providing a Sky-High Travel Experience — Before, During, and After — with AI Machine Translations

The traveler’s journey contains many touchpoints where AI language translations can improve the customer experience. Here’s how.

Level Up: Delivering a Custom CX to the Younger Gamer

Digital Marketing World Forum (DMWF) Recap: How Global Brands Are Enabling Content Translation at Scale

For brands, translating content at scale is a heavy lift. But human-refined AI makes it possible. We explain in our DMWF webinar recap.

Unbabel Offers a New Zendesk Messaging Integration, Providing Real-Time Translations on WhatsApp

New! Unbabel for Zendesk Messaging: Translations Extend to WhatsApp and Other Social Channels to Support a Modern Day CX

Unbabel and Zendesk are joining forces to add language translation to customer support chatbots for a more personalized customer experience in any language.

How to Navigate a Surge in Customer Support Requests

The Travel Rebound: Are Brands Ready to Capitalize on the Current CX Climate?

Consumers are ready to travel, and brands have an opportunity to capitalize on this enthusiasm by elevating the CX with native-language customer support.

Scale Now, Surge Later: Prepare Your Multilingual CS for Black Friday / Cyber Monday Peak

Providing a high-quality multilingual CX is a top priority for global companies. Here are three examples of how we helped DTC brands offer a consistently stellar CX.