Maximize Resources & Optimization

When Will Translation Software Equal Human-Level Translation?

Explore what machine translation is, how it is different from human translation, and how the future and potential of translating software shape ours.

How Do I Get a Good Translation Service?

The keys to a quality translation service for strong customer service are a commitment to accuracy, a balance of machine and human precision, and scalability.

Mastering Multilingual Customer Support

How to Choose the Right Translation Management System

Learn how to select a translation management system that meets your operational needs, improves your ROI, and enables you to maintain the highest CSAT scores.

Translation Costs: In-House vs. Outsourced

Explore and compare the translation costs of in-house versus outsourced translators, plus the advantages and disadvantages of both approaches.

From Support Agents to Super Agents: Harnessing Tech to Assemble an A-Team

The kryptonite of business? Bad customer service. But with the right tech, subpar support and soaring costs won't be a threat. Learn how to supercharge your agents.

3 CX Experts Reveal How AI Can Improve Customer Experiences

Customer support leaders from very different industries offer insights about how AI can improve customer experiences.

Supporting Your Customers Through an Omnichannel Approach

Discover how a multilingual omnichannel approach can elevate the customer experience with Unbabel’s Henrique Dutra and Zendesk’s Kolton Kittleson.

Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

Springer Nature and Unbabel Talk Translation Quality at Scale with Human-Refined MT

At LangOps Universe, Unbabel joined with partner Springer Nature for a talk on delivering high-quality multilingual machine translations at scale.

3 Simple Steps to Enable Your Agents to Speak Every Language via Zendesk

Easily connect with customers all over the world: Follow Unbabel’s three simple steps and enable your agents to speak every language via Zendesk.

Launching a LangOps Platform Self-Service Trial

Discover Unbabel’s new free trial, granting you self-service access to our LangOps platform and first-hand experience of our high-quality translations at no cost.

Unbabel and Mouser Electronics Talk Content Localization at LangOps Universe

At LangOps Universe 2022, Unbabel joined with partner Mouser Electronics for a talk on localizing content at scale to accelerate international growth.

Happy Customer Support Agents, Happy Customers

Two support leaders offer insights on how to ensure customer support agents feel happy and empowered to deliver great customer service.

The Impact of Language Operations on Improving CSAT Scores and Other Customer Support KPIs

KPIs are key to achieving business goals, but have you built language and language tools into your CSATs, NPS, and TAT metrics?

New Report: Global Trends in Marketing Localization for 2023

How are global marketers delivering multilingual content at the right quality to convert customers across all channels? Discover six marketing localization trends.

Recommerce Revolution: Can Your Translation Strategy Keep Up?

Recommerce brands are up against time-to-market pressures. Here’s how they can deliver quality translated content at the speed and scale the market demands.

Global Trends in Marketing Localization 2023

84% of Marketers Used Localization for Revenue Growth in Uncertain Global Economic Outlook