Searching for a way to integrate professional translation services into your existing customer service workflows? In an ideal world, adding high-quality language translation capabilities to your CRM of choice should be a seamless process that anyone on your customer service team can complete, regardless of technical proficiency.
The best real-time customer support translation software makes this dream a reality with plug-and-play integrations for top CRMs (Zendesk, Salesforce, Helpshift, Kustomer, and more), plus other essential features like brand-adaptive machine translation and advanced analytics.
Here’s how you can integrate Unbabel’s powerful Language Operations platform into one of the most popular CRMs (Zendesk). [Note: The steps will vary for other CRMs, this is one example.]
Steps for integrating Unbabel into Zendesk
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Go to the Zendesk Marketplace and search for Unbabel.
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Click either ‘Unbabel for Zendesk Support’ or ‘Unbabel for Zendesk Chat’ depending on your needs. We will be using Unbabel for Zendesk Support in this example.
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Click ‘Install’
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Select your Zendesk account and click Install again.
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Enter any desired role and/or group restrictions and click Install for a final time.
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Open an existing ticket, find the Unbabel applet on the right, and click ‘Get Started.’
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Login with your Unbabel Portal credentials (you will need to have an account created to complete this step).
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After logging in, the two-step process to authorize Zendesk will begin. Click ‘Authorize’ to proceed to step #2.
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The system will scan for the total number of agents available in the CRM. Click ‘Authorize All Agents’ to begin step #2. Agent authorization can be changed and managed later in the settings panel.
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Click ‘Start Using Unbabel’ — this will take you back to the original ticket and your setup is complete!
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Enjoy the convenience of multilingual translations delivered directly into your CRM!
Language translation services, right where you work
As you can see, integrating Unbabel’s AI-powered, human-refined machine translation services into your customer service workflows is a breeze. While the specific steps will differ slightly for other CRMs such as Kustomer and Salesforce, the simplicity remains the same. Click here for a full list of our integrations — we are also happy to work with you to create a custom build.
Ready to see Unbabel in action? Schedule a demo today and see how our platform can help you deliver excellent customer service in any language.
