How to Elevate the Customer Service Agent Experience with Technology
Customer support is an investment. The right technology increases agent productivity, leads to better engagement with customers, and elevates agent experience.
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How To Integrate Translation Services Into Your CRM
Unbabel provides high-quality translations directly within your existing customer service workflows. See how easy it is to integrate our platform into your CRM.
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5 Questions to Ask Before You Spend Money on Translation Services for Your Business
Translation services for businesses can vary greatly, in approach and quality. Look for these key elements before onboarding a tool for your business.
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5 Cultural Nuances When Writing for Machine Translation
Machine translation is becoming critical for businesses to communicate with their growing global customer bases. Learn more about the cultural nuances involved with writing for machine translation
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What Culture Looks Like at Unbabel
What does culture mean to our company? Here's a quick recap of how the People team at Unbabel brought the global team together in Q3.
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The KPIs of Language Part 1: 3 Customer-Centric Metrics to Track Today
Often, when customer service (CS) teams embark on a multilingual translation effort, they want to know how to measure success. One of the clearest indicators of a CS organization’s success as a...
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Customer Satisfaction scores that soar
Discover how Skyscanner increased its CSAT scores by more than 22%, with Unbabel’s AI-powered, human-refined translation solution.
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What is Language Operations?
As a multilingual entrepreneur, I’ve always been fascinated with the idea of building universal understanding. If that sounds somewhat lofty and ambiguous, let me explain. Many organizations find...
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The “why” behind the Multilingual AI Agent Assistants (MAIA) project: A conversation with Dr. Graham Neubig
Unbabel recently announced that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações. The goal? Reduce language-based borders...
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A game of Telephone: how accurate can translation really be?
Imagine sitting in a circle with a few people where each of you knows only two languages — one shared with the person on your left, and one shared with the person on your right. If you say...
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Adventures in online punctuation (and other grammatical quirks)
Whenever my written English falls below a certain standard, red and green wavy lines magically appear to tell me where my deficiencies lie. Sometimes I’m grateful for the advice, but at other...
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The secret life and death of secret languages
Language has always been part of resistance movements. But how can secret languages, like Polari and Cant, survive without being widely spoken? The post The secret life and death of secret...
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Translation brawls: what happens when annotators disagree?
How can we train natural language models to be accurate when human bilinguals can't even agree on what's wrong? The post Translation brawls: what happens when annotators disagree? appeared first...
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What the font? How typeface can change the meaning of a text
By now, your designer friends are likely to have told you — or better yet, begged you — never to use Comic Sans. But what is it about this and other typefaces that causes such intense reactions on...
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Getting serious about humor: Can AI understand jokes?
As humans, we’re able to tell if a sentence is funny or not, what constitutes a great pun, and which Friend cracks the best jokes. But can computers learn the same skill? The post Getting serious...
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If language is subjective, how can we measure translation quality?
If you ask two people whether a translation is good or bad, in all likelihood you’ll get back two very different answers. How can we objectively measure translation quality when it seems so...
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Foreign language anxiety: is it getting on your nerves?
We’ve all been there: heart racing, palms sweaty, voice quavering. But what makes speaking another language so nerve-wracking? Kiko Peres dives deep into Foreign Language Anxiety today on UwU. The...
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The 14 languages that you’ll need to support this decade
English has been ruling the internet for long but the data show it’s losing ground fast. Learn which languages you should be supporting in the new decade. The post The 14 languages that you’ll...
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The restorative power of talking to strangers
Your parents taught you not to talk to strangers. They were wrong. Here's how talking to strangers could save your life. The post The restorative power of talking to strangers appeared first on...
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The scandalous origins of gossip
Out of the blue, their voices changed. The streets are quiet, there’s hardly a soul in sight, and yet I can’t quite hear what they’re saying. The tone is incriminating enough — someone’s ears are...
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