4 Steps for Great Customer Experience During Shopping Spikes

Gartner® Report Infographic: ArtificiaI Intelligence Use-Case Prism for Customer Service

Mastering AI Technology for Customer Operations in 2021

Customer Service Market Research Insights: What's Top of Mind in 2021

What’s top of mind for global customer experience leaders? We surveyed 600 of them from the U.S., U.K., and Germany in industries such as food and beverage, retail, consumer packaged goods, tech, fina

Your Must-Have Checklist for Customer Service Efficiency in 2021

Optimizing CX teams can feel like a battle between lowering costs and providing excellent customer service. This checklist breaks down how to increase efficiency into manageable action items.

Investing in the Future: Demystifying AI in Customer Service

After years of hype, Artificial Intelligence (AI) is getting real, and one of the top use cases is Customer Service. Discover how leveraging AI can help drive efficiencies, reduce team churn and delig

Your boarding pass to customer success

Customer excellence has never been so efficient. In our CX Handbook for the Travel Industry, we give you the lowdown on the technology that’s boosting customer experience and operational efficiency.

Chat: A balancing act

Live chat has made customer support faster and more convenient than ever — but can it keep pace with customers’ rising expectations?

Building Operational Resilience into Customer Experience