Guides

Proven Tactics for Building a Sustainable and Scalable CS Strategy

Mastering Multilingual Customer Support

From Support Agents to Super Agents: Harnessing Tech to Assemble an A-Team

The kryptonite of business? Bad customer service. But with the right tech, subpar support and soaring costs won't be a threat. Learn how to supercharge your agents.

3 Tips for Getting More Bang for Your Buck in Multilingual Customer Service

Implement these three tips to achieve economies of scale, improve efficiency and team dynamics, and ultimately boost employee and customer happiness.

Fantastic Fonts for Translation and Where to Find Them

The Tour & Travel (Industry) Guide to Translating the Customer Journey

Global Trends in Marketing Localization 2023

Level Up: Delivering a Custom CX to the Younger Gamer

Unbabel Language Guides

How to Superpower your Support Agents

The Unbabel Global Multilingual CX Report 2021

Going Global with Customer Support

4 Steps for Great Customer Experience During Shopping Spikes

Mastering AI Technology for Customer Operations in 2021

Investing in the Future: Demystifying AI in Customer Service

After years of hype, Artificial Intelligence (AI) is getting real, and one of the top use cases is Customer Service. Discover how leveraging AI can help drive efficiencies, reduce team churn and delig