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Unbabel Awarded ISO/IEC 27001:2013 Information Security Management Certification; Emphasizes Commitment to Customer Security


Unbabel is pleased to announce we’ve been awarded ISO/IEC 27001:2013 Information Security Management certification, following a Summer 2022 audit by the British Standards Institute (BSI).

The ISO/IEC 27001:2013 standard provides requirements for establishing, implementing, maintaining and continually improving an Information Security Management System (ISMS) within an organization. Adhering to these standards enables the protection of all information and data assets for Unbabel’s provisioning and delivering of translation capabilities to its customers, including: The development, management, operation and customer support processes.

Our ISO certification cements our commitment to customer security, from the way we work, onboard, offboard people, and liaise with the ethical hacking community. Unbabel’s augmented machine translation was built with data protection at the forefront of mind — this ISO certification adds to our GDPR and CCPA compliance, with robust data encryption and anonymization to ensure the privacy of both businesses and their customers.

“Our clients trust us with their data, and we at Unbabel understand the duty of care that we have. Having robust mechanisms in place to ensure their data is handled with strict confidentiality has always been of paramount importance at Unbabel. ISO/IEC 27001:2013 is the gold standard for security in Information Technology organizations internationally. Achieving this formal certification represents a culmination of years of refinement and validates our processes and technology that some of the world’s leading brands rely on,” said Unbabel CTO, Joao Graca.

For more on Unbabel’s security, visit us here.

About the Author

Jonathan Sowler is the Vice President of Engineering, Customer Apps at Unbabel. Jonathan leads Unbabel’s R&D teams, with a sharpened focus on delivering the translation service into a broad range of use cases, from document translation to the translation of customer service conversations. He has a strong track record as an engineering and product lead, delivering compelling products and providing engineering and delivery for companies at different stages of development.

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