CX

3 CX Experts Reveal How AI Can Improve Customer Experiences

Customer support leaders from very different industries offer insights about how AI can improve customer experiences.

3 Tips for Getting More Bang for Your Buck in Multilingual Customer Service

Implement these three tips to achieve economies of scale, improve efficiency and team dynamics, and ultimately boost employee and customer happiness.

Supporting Your Customers Through an Omnichannel Approach

Discover how a multilingual omnichannel approach can elevate the customer experience with Unbabel’s Henrique Dutra and Zendesk’s Kolton Kittleson.

Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

How GoCardless Achieved More With Less: Scaling Customer Operations Without Driving Up Costs

Unbabel Supports TechSmith’s 73 Million Active Users in 100+ Countries with Multilingual Customer Service

Unbabel and Mouser Electronics Talk Content Localization at LangOps Universe

At LangOps Universe 2022, Unbabel joined with partner Mouser Electronics for a talk on localizing content at scale to accelerate international growth.

How to Support a Multilingual Customer Journey from Start to Finish

Two customer service experience leaders offer insights on how to implement a multilingual customer journey strategy across different regions and languages.

Happy Customer Support Agents, Happy Customers

Two support leaders offer insights on how to ensure customer support agents feel happy and empowered to deliver great customer service.

Financial Services 2023 Trends and Trajectory: Why Fintech Should Adopt Language Operations to Get Ahead of the Curve

Which trends will shape 2023’s financial landscape, and what role will language have to play? Discover why fintech should adopt language operations to stay on top.

iGaming Market: How to Beat the Odds with Multilingual CX

Learn more about how iGaming brands are expanding into new global markets using human-refined AI for translations and localization.

Are Gen Z Gamers Cranking Up the CX Difficulty Level?

Gen Z gamers are more connected and tech-savvy than any age group before them. Learn how gaming companies can learn to speak their language and level up their CX.

The Impact of Language Operations on Improving CSAT Scores and Other Customer Support KPIs

KPIs are key to achieving business goals, but have you built language and language tools into your CSATs, NPS, and TAT metrics?

Cybercrime Customer Care: Deliver Multilingual Support in an Emergency

Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.

Gaming Customer Service Is Lagging: Here’s How Multilingual AI Can Reboot It

Customer service is often the weak point of the gaming industry. Learn how gaming companies can leverage multilingual AI to buff their CX and beat the competition.

How to Improve CSAT Scores During Travel Surges

How can the travel industry handle surges while offering a consistent omnichannel CX? Unbabel’s Roxana Telescu shares three key tips at the World Aviation Festival.

How Unbabel Relied on Unbabel to Survey 1,600+ Global Marketers Across 8 Countries

Metaverse Gaming: Building an Immersive Customer Experience

Video games will fit right into the metaverse, but customer support and translation challenges will follow close behind. Here’s how gaming brands can stay prepared.

Why Fintech Is Disrupting the Customer Experience in Banking

The financial services industry is facing economic hardship. To keep growing globally, fintechs must constantly improve the UX. Here’s how.