CX

True Classic’s Custom-Tailored Patterns to Increase Customer Retention Rates

Discover how to increase customer retention rates with tips from Breanna Moreno, True Classic’s VP of Customer Experience.

Proven Tactics for Building a Sustainable and Scalable CS Strategy

What Are the Different Types of Translation Services?

Translation is critical in a global marketplace. Here’s a look at the different kinds of translation services so you can find the right fit for your business.

Mastering Multilingual Customer Support

From Support Agents to Super Agents: Harnessing Tech to Assemble an A-Team

The kryptonite of business? Bad customer service. But with the right tech, subpar support and soaring costs won't be a threat. Learn how to supercharge your agents.

Translation Costs: Avoiding Common Hidden Fees and Costs

Explore some of the most common hidden fees in translation projects, so you can avoid them and negotiate better translation costs with your service provider.

3 CX Experts Reveal How AI Can Improve Customer Experiences

Customer support leaders from very different industries offer insights about how AI can improve customer experiences.

3 Tips for Getting More Bang for Your Buck in Multilingual Customer Service

Implement these three tips to achieve economies of scale, improve efficiency and team dynamics, and ultimately boost employee and customer happiness.

Supporting Your Customers Through an Omnichannel Approach

Discover how a multilingual omnichannel approach can elevate the customer experience with Unbabel’s Henrique Dutra and Zendesk’s Kolton Kittleson.

Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

How GoCardless Achieved More With Less: Scaling Customer Operations Without Driving Up Costs

Unbabel Supports TechSmith’s 73 Million Active Users in 100+ Countries with Multilingual Customer Service

Unbabel and Mouser Electronics Talk Content Localization at LangOps Universe

At LangOps Universe 2022, Unbabel joined with partner Mouser Electronics for a talk on localizing content at scale to accelerate international growth.

How to Support a Multilingual Customer Journey from Start to Finish

Two customer service experience leaders offer insights on how to implement a multilingual customer journey strategy across different regions and languages.

Happy Customer Support Agents, Happy Customers

Two support leaders offer insights on how to ensure customer support agents feel happy and empowered to deliver great customer service.

Financial Services 2023 Trends and Trajectory: Why Fintech Should Adopt Language Operations to Get Ahead of the Curve

Which trends will shape 2023’s financial landscape, and what role will language have to play? Discover why fintech should adopt language operations to stay on top.

iGaming Market: How to Beat the Odds with Multilingual CX

Learn more about how iGaming brands are expanding into new global markets using human-refined AI for translations and localization.

Are Gen Z Gamers Cranking Up the CX Difficulty Level?

Gen Z gamers are more connected and tech-savvy than any age group before them. Learn how gaming companies can learn to speak their language and level up their CX.

The Impact of Language Operations on Improving CSAT Scores and Other Customer Support KPIs

KPIs are key to achieving business goals, but have you built language and language tools into your CSATs, NPS, and TAT metrics?