Customer Service/Support

3 Tips for Getting More Bang for Your Buck in Multilingual Customer Service

Implement these three tips to achieve economies of scale, improve efficiency and team dynamics, and ultimately boost employee and customer happiness.

Customer Heroes - True Classic’s Tips to Increasing Customer Retention Rates

Supporting Your Customers Through an Omnichannel Approach

Discover how a multilingual omnichannel approach can elevate the customer experience with Unbabel’s Henrique Dutra and Zendesk’s Kolton Kittleson.

Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

Transparency and Excellence: The Driving Forces Behind Quality Evaluation in Machine Translation

Almost every translation platform and LSP claims to offer high-quality translations at scale, but how many of them have the ability to prove it? Find out more.

Springer Nature and Unbabel Talk Translation Quality at Scale with Human-Refined MT

At LangOps Universe, Unbabel joined with partner Springer Nature for a talk on delivering high-quality multilingual machine translations at scale.

How GoCardless Achieved More With Less: Scaling Customer Operations Without Driving Up Costs

3 Simple Steps to Enable Your Agents to Speak Every Language via Zendesk

Easily connect with customers all over the world: Follow Unbabel’s three simple steps and enable your agents to speak every language via Zendesk.

Launching a LangOps Platform Self-Service Trial

Discover Unbabel’s new free trial, granting you self-service access to our LangOps platform and first-hand experience of our high-quality translations at no cost.

Unbabel Supports TechSmith’s 73 Million Active Users in 100+ Countries with Multilingual Customer Service

How to Support a Multilingual Customer Journey from Start to Finish

Two customer service experience leaders offer insights on how to implement a multilingual customer journey strategy across different regions and languages.

Happy Customer Support Agents, Happy Customers

Two support leaders offer insights on how to ensure customer support agents feel happy and empowered to deliver great customer service.

Financial Services 2023 Trends and Trajectory: Why Fintech Should Adopt Language Operations to Get Ahead of the Curve

Which trends will shape 2023’s financial landscape, and what role will language have to play? Discover why fintech should adopt language operations to stay on top.

Intercom Integrations for Translation: How Unbabel Delivers Seamless Multilingual Customer Support

Unbabel’s multilingual translation software integrates natively with Intercom so support agents can help customers in any language.

iGaming Market: How to Beat the Odds with Multilingual CX

Learn more about how iGaming brands are expanding into new global markets using human-refined AI for translations and localization.

Are Gen Z Gamers Cranking Up the CX Difficulty Level?

Gen Z gamers are more connected and tech-savvy than any age group before them. Learn how gaming companies can learn to speak their language and level up their CX.

The Business Impact of Translation and Localization

Here’s how CxOs can think about translating and localizing content for international markets to reach their business goals.

The Impact of Language Operations on Improving CSAT Scores and Other Customer Support KPIs

KPIs are key to achieving business goals, but have you built language and language tools into your CSATs, NPS, and TAT metrics?

Cybercrime Customer Care: Deliver Multilingual Support in an Emergency

Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.