Customer Service/Support

How to Improve CSAT Scores During Travel Surges

How can the travel industry handle surges while offering a consistent omnichannel CX? Unbabel’s Roxana Telescu shares three key tips at the World Aviation Festival.

Metaverse Gaming: Building an Immersive Customer Experience

Video games will fit right into the metaverse, but customer support and translation challenges will follow close behind. Here’s how gaming brands can stay prepared.

iGaming Expansion: Up Your Ante With a Multilingual Player Experience

Craft an expansion strategy that leverages language to attract, convert, and retain iGaming players with Phill Brougham’s talk at SBC Summit Barcelona 2022.

The Tour & Travel (Industry) Guide to Translating the Customer Journey

Unbabel + Freshdesk Language Masterclass = The Secret Sauce to ACE Your Multilingual Customer Experience

Discover the secret sauce to ACE your multilingual CX with Michelle Merkl’s Unbabel + Freshdesk Language Masterclass at Freshworks’ E-commerce Bootcamp 3.0.

Providing a Sky-High Travel Experience — Before, During, and After — with AI Machine Translations

The traveler’s journey contains many touchpoints where AI language translations can improve the customer experience. Here’s how.

Hidden Sectors Supporting the Hospitality Experience: Creating Better Guest Experiences Through Localization

The hospitality industry relies on the support of these often overlooked sectors that can determine whether travelers experience a smooth or frustrating vacation.

A Full Broadcast on How TuneIn Turned Up the Dial With Unbabel and Secured 6 New Languages at 14% Cost Savings

3 Tips for Customer Support Leaders in the Travel Industry

Hero Gaming Hits the Jackpot With Unbabel, Achieving Scaling Flexibility With 90% CSAT Scores

Portuguese Unbabel joins Zendesk to offer real-time translations on Whatsapp

Portuguesa Unbabel junta-se à Zendesk para oferecer traduções em tempo real no Whatsapp

Unbabel Integrates with Zendesk Messaging

The Secret to CX Success: Supercharge Your CRM with the Power of AI

Global Electronic Components Distributor Reduced Time to Market from 4 Weeks To 1 with Unbabel

Economic Downturn: A CX Death Knell?

An economic downturn or recession provides an opportunity for smart businesses to maximize productivity and grab more market share. Unbabel can help, here’s how.

Safe Travels: Prioritize Data Protection to Secure a Confident Customer Experience

Travel and hospitality companies looking to create better customer experiences can do so by first ensuring the security of customer data. Here’s how.

Farfetch & Unbabel on Navigating Surges in Customer Service Requests

Valuable insights from the webinar: How to Navigate a Surge in Customer Service Requests presented at Customer Contact Week: Digital Europe.

Are You Using Salesforce Service Cloud to Its Full Potential?

Salesforce language translation instantly gives support agents the power to assist customers across a range of languages. Here’s how.