Customer Service/Support

Customer Heroes - PayPal's Blueprint for Creating a Global Support Team

True Classic’s Custom-Tailored Patterns to Increase Customer Retention Rates

Discover how to increase customer retention rates with tips from Breanna Moreno, True Classic’s VP of Customer Experience.

How Do I Get a Good Translation Service?

The keys to a quality translation service for strong customer service are a commitment to accuracy, a balance of machine and human precision, and scalability.

Proven Tactics for Building a Sustainable and Scalable CS Strategy

What Are the Different Types of Translation Services?

Translation is critical in a global marketplace. Here’s a look at the different kinds of translation services so you can find the right fit for your business.

Mastering Multilingual Customer Support

From Support Agents to Super Agents: Harnessing Tech to Assemble an A-Team

The kryptonite of business? Bad customer service. But with the right tech, subpar support and soaring costs won't be a threat. Learn how to supercharge your agents.

3 CX Experts Reveal How AI Can Improve Customer Experiences

Customer support leaders from very different industries offer insights about how AI can improve customer experiences.

3 Tips for Getting More Bang for Your Buck in Multilingual Customer Service

Implement these three tips to achieve economies of scale, improve efficiency and team dynamics, and ultimately boost employee and customer happiness.

Customer Heroes - True Classic’s Tips to Increasing Customer Retention Rates

Supporting Your Customers Through an Omnichannel Approach

Discover how a multilingual omnichannel approach can elevate the customer experience with Unbabel’s Henrique Dutra and Zendesk’s Kolton Kittleson.

Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

Transparency and Excellence: The Driving Forces Behind Quality Evaluation in Machine Translation

Almost every translation platform and LSP claims to offer high-quality translations at scale, but how many of them have the ability to prove it? Find out more.

Springer Nature and Unbabel Talk Translation Quality at Scale with Human-Refined MT

At LangOps Universe, Unbabel joined with partner Springer Nature for a talk on delivering high-quality multilingual machine translations at scale.

How GoCardless Achieved More With Less: Scaling Customer Operations Without Driving Up Costs

3 Simple Steps to Enable Your Agents to Speak Every Language via Zendesk

Easily connect with customers all over the world: Follow Unbabel’s three simple steps and enable your agents to speak every language via Zendesk.

Launching a LangOps Platform Self-Service Trial

Discover Unbabel’s new free trial, granting you self-service access to our LangOps platform and first-hand experience of our high-quality translations at no cost.

Unbabel Supports TechSmith’s 73 Million Active Users in 100+ Countries with Multilingual Customer Service

How to Support a Multilingual Customer Journey from Start to Finish

Two customer service experience leaders offer insights on how to implement a multilingual customer journey strategy across different regions and languages.