Customer Service/Support

3 Simple Steps to Enable Your Agents to Speak Every Language via Zendesk

Easily connect with customers all over the world: Follow Unbabel’s three simple steps and enable your agents to speak every language via Zendesk.

Launching a LangOps Platform Self-Service Trial

Discover Unbabel’s new free trial, granting you self-service access to our LangOps platform and first-hand experience of our high-quality translations at no cost.

Unbabel Supports TechSmith’s 73 Million Active Users in 100+ Countries with Multilingual Customer Service

How to Support a Multilingual Customer Journey from Start to Finish

Two customer service experience leaders offer insights on how to implement a multilingual customer journey strategy across different regions and languages.

Happy Customer Support Agents, Happy Customers

Two support leaders offer insights on how to ensure customer support agents feel happy and empowered to deliver great customer service.

Financial Services 2023 Trends and Trajectory: Why Fintech Should Adopt Language Operations to Get Ahead of the Curve

Which trends will shape 2023’s financial landscape, and what role will language have to play? Discover why fintech should adopt language operations to stay on top.

Intercom Integrations for Translation: How Unbabel Delivers Seamless Multilingual Customer Support

Unbabel’s multilingual translation software integrates natively with Intercom so support agents can help customers in any language.

iGaming Market: How to Beat the Odds with Multilingual CX

Learn more about how iGaming brands are expanding into new global markets using human-refined AI for translations and localization.

Are Gen Z Gamers Cranking Up the CX Difficulty Level?

Gen Z gamers are more connected and tech-savvy than any age group before them. Learn how gaming companies can learn to speak their language and level up their CX.

The Business Impact of Translation and Localization

Here’s how CxOs can think about translating and localizing content for international markets to reach their business goals.

The Impact of Language Operations on Improving CSAT Scores and Other Customer Support KPIs

KPIs are key to achieving business goals, but have you built language and language tools into your CSATs, NPS, and TAT metrics?

Cybercrime Customer Care: Deliver Multilingual Support in an Emergency

Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.

Gaming Customer Service Is Lagging: Here’s How Multilingual AI Can Reboot It

Customer service is often the weak point of the gaming industry. Learn how gaming companies can leverage multilingual AI to buff their CX and beat the competition.

How to Improve CSAT Scores During Travel Surges

How can the travel industry handle surges while offering a consistent omnichannel CX? Unbabel’s Roxana Telescu shares three key tips at the World Aviation Festival.

Metaverse Gaming: Building an Immersive Customer Experience

Video games will fit right into the metaverse, but customer support and translation challenges will follow close behind. Here’s how gaming brands can stay prepared.

iGaming Expansion: Up Your Ante With a Multilingual Player Experience

Craft an expansion strategy that leverages language to attract, convert, and retain iGaming players with Phill Brougham’s talk at SBC Summit Barcelona 2022.

The Tour & Travel (Industry) Guide to Translating the Customer Journey

Unbabel + Freshdesk Language Masterclass = The Secret Sauce to ACE Your Multilingual Customer Experience

Discover the secret sauce to ACE your multilingual CX with Michelle Merkl’s Unbabel + Freshdesk Language Masterclass at Freshworks’ E-commerce Bootcamp 3.0.

Providing a Sky-High Travel Experience — Before, During, and After — with AI Machine Translations

The traveler’s journey contains many touchpoints where AI language translations can improve the customer experience. Here’s how.