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From Strategy to Execution: Maximizing the Performance of Your Customer Operations Team

In a world where industries and companies are becoming more global and digital, businesses can't afford to ignore the need to communicate in multiple languages. Traditional ways of providing native language support, however, are not scalable making innovative technology the key to drive efficiencies, digital transformation, and customer-centricity - at scale.

Join Unbabel’s VP of Global Partnerships, Edmund Ovington, and Teleperformance’s Global Head of Transformation & Knowledge Services, Sid Mukherjee, as they share actionable insights around how companies are maximizing the performance of their customer operations team. 

You will learn: 

  • Ways high-value technology can provide meaningful disruption in the industry at scale 
  • How thinking in the lens of innovation will save costs and drive efficiencies
  • The importance of empowering your support agents with the right tools to enhance the customer experience
  • How transforming your CS operations will enable your Digital Transformation strategy