Customer Service

How 3 DTC Brands Used Unbabel to Enhance Their Multilingual CX

Providing a high-quality multilingual CX is a top priority for global companies. Here are three examples of how we helped DTC brands offer a consistently stellar CX.

3 Ways You Can Use AI to Supercharge Zendesk

From giving agents the ability to communicate in other languages to advanced analytics and insights, there are several ways AI can level up Zendesk. Learn more.

Using Unbabel to Streamline Global Customer Service and Reduce Costs

Looking to improve your organization’s global customer support while lowering costs? Here’s how AI allows you to optimize resource allocation while improving CX.

How to Market to Japanese Customers as You Build Your Brand

Looking to expand your business into Japan? Learn how to establish your presence, optimize your marketing strategies, and offer great support to Japanese customers.

German Consumers: Understanding Their Buying Habits and Customer Service Preferences

Are you considering expanding your business into the German market? Here are the economic factors, consumer preferences, and buying trends you need to know.

Designing a Strategy to Launch (or Improve) Global Customer Service

Looking to scale or enhance your global customer service operations? Here are four critical elements that you need for maximum impact.

Unbabel Awarded for Achievements in AI, CX, and Company Growth

Unbabel recently won awards from Inc. Magazine, CX Today, and G2 recognizing our growth and achievements in the areas of CX, AI, and content management. Learn more.

How to Use Customer Satisfaction Surveys to Improve Your Business

Customer satisfaction scores help brands uncover important insights to help improve the customer experience. Learn more about how to properly analyze CSAT surveys.

Guest Post: Empowering Everyone to Be a CX Pro

AUTODOC has a unique customer experience philosophy that’s centered on agile principles, design thinking, and generous knowledge sharing throughout the company.

Addressing Lack of Diversity, Cultural Appropriation, and Other Missteps in CX Localization

Our recent survey found that customers want localized experiences, but brands still struggle to avoid cultural appropriation and diversity issues

Guest Post: How Innovation Projects Benefit Your Company and Your Employees

Innovation projects provide big returns for your business and improve your talent pool — but only if you commit the time and resources.

5 Cultural Nuances When Writing for Machine Translation

Machine translation is becoming critical for businesses to communicate with their growing global customer bases. Learn more about the cultural nuances involved with writing for machine translation

How Consumers Are Shopping in 2021 and How Brands Can Ensure Stellar CX

Consumers’ shopping behavior trends and insights for the 2021 holiday season and our recommendations for brands.

Guest Post: Nespresso’s Secret Brew to Building a Customer-Centric Business

Discover the core pillars of customer-centricity and how to build a customer-centric organization with our CS Heroes Webinar, featuring Nespresso’s Michela Cocco.

The Multilingual Opportunity: Why Brands Must Offer Native-Language Communication

In our recent Global State of Multilingual Customer Experience survey, we uncovered three ways that brands lose customers and money by de-prioritizing translations.

How to Integrate Multilingual Translations Into Your Customer Support Workflows

What’s the best way to enable your current support staff to service new languages? Here are three key features to look for in a translation solution.

Gaming Translation is More Difficult Than You Think

As the global gaming market expands, game developers face more translation and localization challenges than ever before.

Guest Post: How Fanatics Kept a Fan-Focused Customer Experience During Company Hypergrowth

Guest Post: In Customer Service, Prioritize Loyalty Above All Else