Cost Savings & Efficiency

3 CX Experts Reveal How AI Can Improve Customer Experiences

Customer support leaders from very different industries offer insights about how AI can improve customer experiences.

3 Tips for Getting More Bang for Your Buck in Multilingual Customer Service

Implement these three tips to achieve economies of scale, improve efficiency and team dynamics, and ultimately boost employee and customer happiness.

Supporting Your Customers Through an Omnichannel Approach

Discover how a multilingual omnichannel approach can elevate the customer experience with Unbabel’s Henrique Dutra and Zendesk’s Kolton Kittleson.

Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

How GoCardless Achieved More With Less: Scaling Customer Operations Without Driving Up Costs

Launching a LangOps Platform Self-Service Trial

Discover Unbabel’s new free trial, granting you self-service access to our LangOps platform and first-hand experience of our high-quality translations at no cost.

Intercom Integrations for Translation: How Unbabel Delivers Seamless Multilingual Customer Support

Unbabel’s multilingual translation software integrates natively with Intercom so support agents can help customers in any language.

The Business Impact of Translation and Localization

Here’s how CxOs can think about translating and localizing content for international markets to reach their business goals.

Gaming Customer Service Is Lagging: Here’s How Multilingual AI Can Reboot It

Customer service is often the weak point of the gaming industry. Learn how gaming companies can leverage multilingual AI to buff their CX and beat the competition.

Why Fintech Is Disrupting the Customer Experience in Banking

The financial services industry is facing economic hardship. To keep growing globally, fintechs must constantly improve the UX. Here’s how.

The Tour & Travel (Industry) Guide to Translating the Customer Journey

Unbabel + Freshdesk Language Masterclass = The Secret Sauce to ACE Your Multilingual Customer Experience

Discover the secret sauce to ACE your multilingual CX with Michelle Merkl’s Unbabel + Freshdesk Language Masterclass at Freshworks’ E-commerce Bootcamp 3.0.

Providing a Sky-High Travel Experience — Before, During, and After — with AI Machine Translations

The traveler’s journey contains many touchpoints where AI language translations can improve the customer experience. Here’s how.

Hidden Sectors Supporting the Hospitality Experience: Creating Better Guest Experiences Through Localization

The hospitality industry relies on the support of these often overlooked sectors that can determine whether travelers experience a smooth or frustrating vacation.

A Full Broadcast on How TuneIn Turned Up the Dial With Unbabel and Secured 6 New Languages at 14% Cost Savings

Hero Gaming Hits the Jackpot With Unbabel, Achieving Scaling Flexibility With 90% CSAT Scores

Global Electronic Components Distributor Reduced Time to Market from 4 Weeks To 1 with Unbabel

Economic Downturn: A CX Death Knell?

An economic downturn or recession provides an opportunity for smart businesses to maximize productivity and grab more market share. Unbabel can help, here’s how.

Farfetch & Unbabel on Navigating Surges in Customer Service Requests

Valuable insights from the webinar: How to Navigate a Surge in Customer Service Requests presented at Customer Contact Week: Digital Europe.