Cybercrime Customer Care: Deliver Multilingual Support in an Emergency
Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.
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Gaming Customer Service Is Lagging: Here’s How Multilingual AI Can Reboot It
Customer service is often the weak point of the gaming industry. Learn how gaming companies can leverage multilingual AI to buff their CX and beat the competition.
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i18n vs l10n: Internationalization and Localization Decoded
i18n (internationalization) and l10n (localization) are important when creating products for a global market. We explain what the terms mean and how they differ.
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Greasing the Multilingual Marketing Wheels: How Global Brands Are Translating Content at Scale
Translating content is key for engaging global markets. Read examples of content translation at scale from Ooni Pizza Ovens, Anuvu and Mouser.
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Translation vs Localization: Everything You Always Wanted to Know but Were Afraid to Ask
Translation and localization have similarities, but they’re not the same. Here’s an explainer of the two concepts and why they’re important to international brands.
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How to Improve CSAT Scores During Travel Surges
How can the travel industry handle surges while offering a consistent omnichannel CX? Unbabel’s Roxana Telescu shares three key tips at the World Aviation Festival.
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Guest Post: Nespresso’s Secret Brew to Building a Customer-Centric Business
Discover the core pillars of customer-centricity and how to build a customer-centric organization with our CS Heroes Webinar, featuring Nespresso’s Michela Cocco.
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Global Content Strategy to Drive Growth and Revenue
Delivering a global content strategy across languages can be hard. But businesses are still investing in localization, learn why from Val Swisher and Phill Brougham.
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The 10 Easiest Languages to Learn, as Rated by Unbabel
What are the 10 easiest languages to learn for an English speaker, and why? Dive into the peculiarities of each language with Unbabel’s ultimate list.
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Metaverse Gaming: Building an Immersive Customer Experience
Video games will fit right into the metaverse, but customer support and translation challenges will follow close behind. Here’s how gaming brands can stay prepared.
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Why Fintech Is Disrupting the Customer Experience in Banking
The financial services industry is facing economic hardship. To keep growing globally, fintechs must constantly improve the UX. Here’s how.
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Crypto Customer Service: The Role Translations Play in Cryptocurrency Adoption
Cryptocurrency has the potential to transform finance, particularly when it comes to cross-border payments. But adoption will require language translations.
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iGaming Expansion: Up Your Ante With a Multilingual Player Experience
Craft an expansion strategy that leverages language to attract, convert, and retain iGaming players with Phill Brougham’s talk at SBC Summit Barcelona 2022.
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Meet the Human Translators Behind Unbabel’s AI-Driven LangOps
Nothing matches the refinement of machine translation polished by human translators. Meet Chiara and Yi, two of the international editors behind Unbabel’s quality.
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Is Your Global Emoji Game CX-Optimized?
Can emojis help enhance your customer support and marketing strategy? And is your emoji game truly optimized for a global CX, or does it need some TLC? Find out now.
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What’s New at Unbabel
Unbabel’s latest additions focus on quality estimation, Salesforce and Zendesk integrations, enhanced MT, and improvements for the community of Unbabel editors.
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New Report: Global Trends in Marketing Localization for 2023
How are global marketers delivering multilingual content at the right quality to convert customers across all channels? Discover six marketing localization trends.
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The Art and Science of Language Translation
Using the classic books as examples, we reveal the art of language translations and how it refines the science behind Unbabel’s LangOps platform.
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UX Localization: Design Beyond (Language) Borders
Design should be a stepping stone to UX localization. Learn more about responsive design and the role it plays in the internationalization and localization process.
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Providing a Sky-High Travel Experience — Before, During, and After — with AI Machine Translations
The traveler’s journey contains many touchpoints where AI language translations can improve the customer experience. Here’s how.
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