Valeria Rossi

Valeria Rossi is a Content Writer at Unbabel, responsible for delivering engaging content across Unbabel’s platforms. She harnesses her own experience in the customer support industry to create helpful articles for her readers. Bilingual in Italian and English, with an academic background in foreign languages, Valeria brings unique insights to each piece she writes. She earned her BA in Modern Languages from the University of Genoa.

3 months ago
Tips and Tricks for Excellent Customer Service That Doesn’t Blow Your Budget

Excellent customer service doesn’t have to come at an exorbitant cost. Learn more with experts Melanie Hornig, Johanna Pyykonen, and Adrian Swinscoe.

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6 months ago
Are Gen Z Gamers Cranking Up the CX Difficulty Level?

Gen Z gamers are more connected and tech-savvy than any age group before them. Learn how gaming companies can learn to speak their language and level up their CX.

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6 months ago
Gaming Customer Service Is Lagging: Here’s How Multilingual AI Can Reboot It

Customer service is often the weak point of the gaming industry. Learn how gaming companies can leverage multilingual AI to buff their CX and beat the competition.

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7 months ago
iGaming Expansion: Up Your Ante With a Multilingual Player Experience

Craft an expansion strategy that leverages language to attract, convert, and retain iGaming players with Phill Brougham’s talk at SBC Summit Barcelona 2022.

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8 months ago
Is Your Global Emoji Game CX-Optimized?

Can emojis help enhance your customer support and marketing strategy? And is your emoji game truly optimized for a global CX, or does it need some TLC? Find out now.

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7 months ago
Meet the Human Translators Behind Unbabel’s AI-Driven LangOps

Nothing matches the refinement of machine translation polished by human translators. Meet Chiara and Yi, two of the international editors behind Unbabel’s quality.

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8 months ago
UX Localization: Design Beyond (Language) Borders

Design should be a stepping stone to UX localization. Learn more about responsive design and the role it plays in the internationalization and localization process.

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9 months ago
Tools of the Translation Trade: Backstage Access for Businesses Seeking to Scale Globally

Enter the world of translators and learn about creative liberty, ethics, demand, topic allocation, and more with Camila Pohlmann, Director of Community Operations.

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10 months ago
The Nuts and Bolts of Global App Localization: An Exclusive Q&A with Juan Gil, Unbabel’s Head of Localization Solutions

Taking your app to the global stage? Unbabel can help. Delve into the key aspects of app localization with Juan Gil, our Head of Localization Solutions Architecture.

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11 months ago
Global App Localization: Eventbrite and Virgin Pulse, Lessons Learned

Eventbrite and Virgin Pulse tackled global app localization by combining culture and tech, investing in relationships, upstreaming the process, and leveraging M&As.

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about 1 year ago
How to Build a Successful Cross-Border Business with E-Commerce Localization

Cross-border ecommerce presents both challenges and opportunities for a business. Learn how ecommerce localization can help businesses succeed globally.

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