How Consumers Are Shopping in 2021 and How Brands Can Ensure Stellar CX
Consumers’ shopping behavior trends and insights for the 2021 holiday season and our recommendations for brands.
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The Multilingual Opportunity: Why Brands Must Offer Native-Language Communication
In our recent Global State of Multilingual Customer Experience survey, we uncovered three ways that brands lose customers and money by de-prioritizing translations.
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What’s New at Unbabel: Greater Transparency, New Integration, and More
A quick roundup of all the exciting product updates at Unbabel.
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How Do Organizations Measure the Success of Language Operations?
What factors do organizations look at when thinking about an investment in LangOps? Here are three top areas of consideration and why they’re so important.
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Organizations' Translation Efforts Have Accelerated. Here's Why.
A majority of organizations have leaned into translation and localization since the start of the pandemic. Learn why, along with the potential challenges of these efforts.
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What’s New at Unbabel: Portal and Integration Updates for Happier, More Informed Agents
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What’s New at Unbabel: Portal Glow-Up, New API, and More Language Pairs for Chat
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Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021
In April, McKinsey & Company issued a call to action to recognize the growing importance of every interaction someone has with your enterprise. As both consumers and companies navigate the...
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