Jessica Florez

Jessica Florez is the Senior Content Strategist at Unbabel. She has 10 years of proven success in content marketing strategy and development to build business brands, support global sales teams, drive demand for products and services. She boasts a wide range of expertise in both B2B + B2C integrated marketing roles, for industries that include financial services, healthcare, tech (SaaS), and tour & travel. She earned her BA from the University of Central Florida, and her MFA from Hofstra University.

2 months ago
Quality Assurance: A Vital Part of Stellar Customer Service

Quality assurance is pivotal to a stellar customer experience, and, as a result, earning high customer satisfaction (CSAT) scores. Every touchpoint is vital for customers to have faith in your...

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2 months ago
Creating a Scalable Translation Strategy

It’s clear that translation matters in business and beyond, and as such, it’s important to balance quality translations with scalable language systems. In today’s globalized world, companies are...

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12 months ago
The Art and Science of Language Translation

Using the classic books as examples, we reveal the art of language translations and how it refines the science behind Unbabel’s LangOps platform.

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12 months ago
Providing a Sky-High Travel Experience — Before, During, and After — with AI Machine Translations

The traveler’s journey contains many touchpoints where AI language translations can improve the customer experience. Here’s how.

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