Jason Richardson

Jason Richardson is the Vice President of Customer Operations at Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale. He leads and manages Unbabel’s customer operations team and works closely with customers to maintain strong relationships and ensure success.

over 1 year ago
How to Provide a Five-Star Multilingual CX Across Every Brand Touchpoint

Multilingual customer experiences (CX) go beyond quality translations. They account for cultural preferences, integrate localization, and span all brand touchpoints.

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over 1 year ago
Designing a Strategy to Launch (or Improve) Global Customer Service

Looking to scale or enhance your global customer service operations? Here are four critical elements that you need for maximum impact.

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over 2 years ago
Stellen Sie Agents nach Expertise ein — Mit Language Operations-Lösungen

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almost 2 years ago
Wie man mehrsprachigen Kundensupport einführt

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over 2 years ago
How to Adopt Multilingual Customer Support

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over 2 years ago
3 Reasons to Hire Customer Service Agents for Expertise, Not Language

Companies often make a tactical mistake when they’re trying to eliminate the language barrier in customer service: they hire agents for language first. This approach can be incredibly...

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