Edmund Ovington

Edmund Ovington is the Vice President of Global Alliances at Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale. He drives value from Unbabel’s customer base through close relationships with key partners and investors such as Salesforce, Microsoft, Samsung, Google, Zendesk, and Convergys. Edmund has over 12 years of experience in the high-growth tech space, specifically with B2B SaaS companies such as Yammer.

about 1 year ago
Why Business Translation Is Vital for the Global Customer Experience

Do you know what business translation is and why it’s so valuable? Here is everything you need to know about language translation for business.

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about 2 years ago
The Top 5 Traits of Customer-Centric Organizations

If you ask a company’s leadership team if they’re customer-centric, chances are they’ll say “yes.” In reality, very few companies are taking the steps needed to be considered truly...

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over 2 years ago
The Gift and the Curse: Handling Holiday Customer Service Surges

The holiday season always comes with a surge in sales and customer service requests. Learn how businesses handled these challenges in 2020.

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over 2 years ago
Golden Rules to Survive the Future of Customer Experience

Globalization was already sliding into “slowbalization” before 2020 came crashing down around us. Now, some of the world is beginning to recover from the pandemic’s dire economic effects while...

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almost 3 years ago
What 2020 Has Taught Us About Customer Service Agility in Travel & Tourism

Originally published on Terrapin’s World Aviation Festival Blog If nothing else, 2020 has been a year full of the unexpected. Last year, rosy forecasts estimated the travel and tourism industries...

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over 4 years ago
Survival of the fittest: are BPOs ready to evolve?

The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or die. The Darwinian analogy is more apt than...

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