Cybercrime Customer Care: Deliver Multilingual Support in an Emergency
Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.
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Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.
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Cryptocurrency has the potential to transform finance, particularly when it comes to cross-border payments. But adoption will require language translations.
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Consumers are ready to travel, and brands have an opportunity to capitalize on this enthusiasm by elevating the CX with native-language customer support.
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Customer service technology is an investment. The right tools increase agent productivity, lead to better engagement with customers, and elevate agent experience.
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Automation can be great for customer service, but it’s not without its downsides. Here’s the good and bad of automated customer support.
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Customer satisfaction scores help brands uncover important insights to help improve the customer experience. Learn more about how to properly analyze CSAT surveys.
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Often, when customer service (CS) teams embark on a multilingual translation effort, they want to know how to measure success. One of the clearest indicators of a CS organization’s success as a...
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