Cybercrime Customer Care: Deliver Multilingual Support in an Emergency
Cybercrime victims are in a crisis and need clear answers fast in their native language. Here’s how cybercrime customer care teams can give it to them.
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Crypto Customer Service: The Role Translations Play in Cryptocurrency Adoption
Cryptocurrency has the potential to transform finance, particularly when it comes to cross-border payments. But adoption will require language translations.
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The Travel Rebound: Are Brands Ready to Capitalize on the Current CX Climate?
Consumers are ready to travel, and brands have an opportunity to capitalize on this enthusiasm by elevating the CX with native-language customer support.
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How to Elevate the Agent Experience With the Right Customer Service Technology
Customer service technology is an investment. The right tools increase agent productivity, lead to better engagement with customers, and elevate agent experience.
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The Pros and Cons of Customer Service Automation
Automation can be great for customer service, but it’s not without its downsides. Here’s the good and bad of automated customer support.
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How to Use Customer Satisfaction Surveys to Improve Your Business
Customer satisfaction scores help brands uncover important insights to help improve the customer experience. Learn more about how to properly analyze CSAT surveys.
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The KPIs of Language Part 1: 3 Customer-Centric Metrics to Track Today
Often, when customer service (CS) teams embark on a multilingual translation effort, they want to know how to measure success. One of the clearest indicators of a CS organization’s success as a...
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