Artificial Intelligence

Guest Post: Ethics in AI Technology Integrations

Nestlé has integrated AI into various elements of its business. In doing so, the company has had to account for ethical issues and concerns regarding bias in AI.

Your customers want you to STFU (and other research findings)

From live chatbots to multilingual customer support, here’s what companies need to offer customers to win their business — and their loyalty.

How Companies are Using Enterprise Translation Software Solutions

Enterprise translation software and translation tools are becoming increasingly important in any aspect of business — from hiring for a global workforce to marketing products and services to audience.

How to Integrate Multilingual Translations Into Your Customer Support Workflows

What’s the best way to enable your current support staff to service new languages? Here are three key features to look for in a translation solution.

3 Ways AI Can Prepare Your Customer Support Team for Holiday Surges

Just because demand surges during the holidays, doesn’t mean you have to scale up your customer support team. Here’s how to use AI to work smarter, not harder.

5 Ways AI Will Transform the 2021 Tokyo Olympic Games

The Olympic Games are often an opportunity to showcase cutting-edge technologies. Learn how AI at the Olympics is transforming the 2021 Tokyo Games, including robots, automated crowd control, language

3 Ways AI Is Improving Customer Service

AI is transforming the way businesses operate, and the customer service space is poised for widespread AI adoption. Learn more about augmented and autonomous AI for improving customer service.

Why Enterprise Companies Need an AI-Based Translation Service

How Far Machine Translation Has Come (And Where It’s Going)

From Idea to Product: How to Make Good on AI's Promise for Business

Microsoft saves 51% in multilingual support with Unbabel

Microsoft relies on Unbabel to empower their agents to deliver customer support on email and chat across 10 different languages and 7 product lines.

Logitech masters 300% ticket volume increase with Unbabel

Logitech relies on Unbabel to empower its agents to communicate with its growing, global customer base across 13 verticals and 16 languages.

3 Ways the Translator’s Role Has Evolved with AI

AI and machine translation have come a long way since its early days. Even so, human translators are still a very critical part of the process. Many companies rely on hybrid human-machine...

Why We Built COMET, a New Framework and Metric for Automated Machine Translation Evaluation

Human languages are as diverse and complex as they are plentiful, with more than 6,900 distinct languages spoken around the globe. The subtleties and nuances of different languages—from tense to...

7 Tips to Create Machine-Friendly, Translatable Content for Customer Service

Machine translation has been a huge boon for customer service teams who have adopted it. Being able to communicate with customers in their preferred language demonstrates respect and care, and can...

Introducing the Unbabel Portal: A New Way to Manage Customer Service Language Operations

Famous adman David Ogilvy once said, “If you’re trying to persuade people to do something, or buy something, it seems to me you should use their language, the language they use every day, the...

Why Facebook and Google’s New Multilingual Models are Great Steps for AI

Last week, Facebook announced a new machine translation model that translates directly between pairs of 100 languages without relying on English as a middle step. And just this week, Google...

The “why” behind the Multilingual AI Agent Assistants (MAIA) project: A conversation with Dr. Graham Neubig

Unbabel recently announced that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações. The goal? Reduce language-based borders...

Behind the GPT-3 Buzz: Why Human-in-the-Loop AI is Important

OpenAI’s GPT-3 has been getting a lot of buzz recently, for good reason. Pre-trained neural network language models like GPT-3, as well as Facebook’s XLM and XLM-R, are giant breakthroughs for...