4 Tips for Effective Software Localization
To effectively roll out your localization plan, you need to implement high-quality software. Here are four tips that will help you choose the right one for your business.
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Feature Content
We’ve culled together a wealth of resources to help you get wherever you need to go. Below you’ll find case studies, reports, webinars, to help you learn all you can about Unbabel and how language can impact your business.
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5 Questions to Ask Before You Spend Money on Translation Services for Your Business
Translation services for businesses can vary greatly, in approach and quality. Look for these key elements before onboarding a tool for your business.
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Need for Speed and Quality? Unbabel's Translation Services are Here
Effective multilingual translations for business require both speed and quality. Find out how Unbabel provides the best of both worlds.
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3 Tips to Reduce Customer Service Costs While Maintaining Excellent Support
How can customer service reduce costs? Read on for three tips on how to leverage AI and technology to maintain excellent support at lower cost.
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How to Use Customer Satisfaction Surveys to Improve Your Business
Customer satisfaction scores help brands uncover important insights to help improve the customer experience. Learn more about how to properly analyze CSAT surveys.
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CS Market Research Insights: What’s Top of Mind in 2021
With nearly a year since the start of the pandemic, Unbabel conducted a survey with customer service (CS) leaders across a range of industries hailing from the U.S., U.K., and Germany. Here’s what w
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The Unbabel Overview
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What’s Top of Mind for Global Customer Service Leaders in 2021
With close to a year since the start of the pandemic, we decided to check in with over 1,000 consumers and 600 customer service leaders across a range of industries hailing from the U.S., U.K., and Ge
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Logitech masters 300% ticket volume increase with Unbabel
Logitech relies on Unbabel to empower its agents to communicate with its growing, global customer base across 13 verticals and 16 languages.
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What is Language Operations?
As a multilingual entrepreneur, I’ve always been fascinated with the idea of building universal understanding. If that sounds somewhat lofty and ambiguous, let me explain. Many organizations find...
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Microsoft saves 51% in multilingual support with Unbabel
Microsoft relies on Unbabel to empower their agents to deliver customer support on email and chat across 10 different languages and 7 product lines.
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Guest Post: Why Your Customer Service Reps’ Happiness Matters as Much as Your Net Promoter Score
Welcome to the first installment of our “Customer Service Heroes” series, where we invite inspiring customer service leaders to share their advice for running successful teams. Axel Kruse is the...
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Investing in the Future: Demystifying AI in Customer Service
After years of hype, Artificial Intelligence (AI) is getting real, and one of the top use cases is Customer Service. Discover how leveraging AI can help drive efficiencies, reduce team churn and delig
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2020, and a Look into Unbabel’s Future
At the beginning of each year, I like to think back on what we’ve accomplished this year from a customer and product perspective, and where Unbabel is going in the future. While 2020 was an...
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Customer Satisfaction scores that soar
Discover how Skyscanner increased its CSAT scores by more than 22%, with Unbabel’s AI-powered, human-refined translation solution.
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How to Master AI Technology for Customer Operations in 2021
Unpredictable is the best word for 2020. Even though entire organizations were affected by the global pandemic, customer service operations often felt the pressure most directly—with sky-high...
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Guest Blog: How Springer Nature expanded local language support to 24/7 Customer Service in 11 Languages
For more than 175 years, publisher Springer Nature has supported the world’s academic community by facilitating the creation and consumption of high quality significant research. From researchers...
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Breaking the speed limit with support translation
TomTom was facing challenges delivering multilingual support at the speed its customers required. That’s where Unbabel came in.
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Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19
Logitech, the world’s leading PC and mobile accessories manufacturer, deploys a workforce of 7,000+ to distribute products in over 100 countries. So when the Covid-19 pandemic hit in March of...
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Increase your support deflection by 17.5%
Zenly, the leading social map app, turned to Unbabel to deliver seamless multilingual support, reducing turnaround time by 83% and taking their deflection game to the next level.
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