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With nearly a year since the start of the pandemic, Unbabel conducted a survey with customer service (CS) leaders across a range of industries hailing from the U.S., U.K., and Germany. Here’s what w
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With close to a year since the start of the pandemic, we decided to check in with over 1,000 consumers and 600 customer service leaders across a range of industries hailing from the U.S., U.K., and Ge
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Logitech relies on Unbabel to empower its agents to communicate with its growing, global customer base across 13 verticals and 16 languages.
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As a multilingual entrepreneur, I’ve always been fascinated with the idea of building universal understanding. If that sounds somewhat lofty and ambiguous, let me explain. Many organizations find...
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Microsoft relies on Unbabel to empower their agents to deliver customer support on email and chat across 10 different languages and 7 product lines.
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Welcome to the first installment of our “Customer Service Heroes” series, where we invite inspiring customer service leaders to share their advice for running successful teams. Axel Kruse is the...
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After years of hype, Artificial Intelligence (AI) is getting real, and one of the top use cases is Customer Service. Discover how leveraging AI can help drive efficiencies, reduce team churn and delig
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At the beginning of each year, I like to think back on what we’ve accomplished this year from a customer and product perspective, and where Unbabel is going in the future. While 2020 was an...
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Discover how Skyscanner increased its CSAT scores by more than 22%, with Unbabel’s AI-powered, human-refined translation solution.
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Unpredictable is the best word for 2020. Even though entire organizations were affected by the global pandemic, customer service operations often felt the pressure most directly—with sky-high...
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For more than 175 years, publisher Springer Nature has supported the world’s academic community by facilitating the creation and consumption of high quality significant research. From researchers...
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TomTom was facing challenges delivering multilingual support at the speed its customers required. That’s where Unbabel came in.
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Logitech, the world’s leading PC and mobile accessories manufacturer, deploys a workforce of 7,000+ to distribute products in over 100 countries. So when the Covid-19 pandemic hit in March of...
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Zenly, the leading social map app, turned to Unbabel to deliver seamless multilingual support, reducing turnaround time by 83% and taking their deflection game to the next level.
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Last year was an interesting one for Wargaming, and the gaming industry as a whole, to say the least. As a leading global game developer, we saw our numbers surge as people spent more time at...
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